Help Center
Frequently Asked Questions
Find quick answers to common questions about our products, custom orders, shipping, payments and more. Use the search bar to jump straight to what you need.
12 questions
Still need help? We are one message away
All
12
Appointments
2
Custom Orders
2
Measurements
1
Orders
2
Payments
1
Products
1
Returns
1
Shipping
2
No questions match your search
Try a different search term, or contact us directly — we are happy to help with any question, no matter how specific.
Orders
(2)01 How long does it take to process an order?
In-stock items ship within 1-2 business days. Custom orders take 2-4 weeks depending on complexity.
02 Can I modify or cancel my order?
You can modify or cancel within 24 hours of placing the order. Contact us immediately at 0909139045.
Custom Orders
(2)01 How do I order a custom garment?
Visit our Custom Order page, fill out the form with your style, measurements and reference images. We will contact you with a quote within 2 business days.
02 Do you take measurements remotely?
Yes. We provide a detailed measurement guide. You can also book an in-person appointment at our Bahir Dar studio.
Measurements
(1)01 How do I measure myself correctly?
Please refer to our Size & Measurement Guide page. Use a soft measuring tape and follow each step carefully.
Shipping
(2)01 Where do you ship?
We currently ship across Ethiopia (Bahir Dar, Addis Ababa, Gondar, Hawassa, Dire Dawa and other cities). International shipping is coming soon.
02 How much does shipping cost?
Shipping varies by city. Orders above 5,000 ETB qualify for free shipping within Ethiopia.
Payments
(1)01 What payment methods do you accept?
We support Telebirr, Chapa, CBE Birr, bank transfer, and cash on delivery. Payment providers are integrated through a secure abstraction layer.
Returns
(1)01 Can I return a product?
Ready-to-wear items can be returned within 7 days if unworn and with original tags. Custom-made garments are non-returnable.
Products
(1)01 Are your fabrics hand-woven?
Yes. We weave many of our fabrics in-house using traditional Ethiopian techniques. Custom designs can also use fabric you supply.
Appointments
(2)01 How do I book an appointment?
Visit the Appointments page, select a service, choose your preferred date and time, and submit. We will confirm by phone or email.
02 Where are appointments held?
At our studio in Bahir Dar, Ethiopia. Virtual consultations are also available on request.
Still have questions?
We are happy to help personally
If you could not find the answer you were looking for, our team is just a message or call away. We usually reply within one business day.